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Grievance Redressal Policy

Last Updated: March 2026

This Grievance Redressal Policy outlines how users may raise concerns related to the processing of their personal data or other platform issues.

1. Purpose

Wingmawo provides a structured process to ensure grievances are handled promptly, fairly, and in accordance with applicable laws in India.

2. Scope

This policy applies to grievances related to:

  • Collection or use of personal data
  • Data correction or deletion requests
  • Withdrawal of consent
  • Privacy-related concerns

3. Grievance Officer

Users may contact the grievance team:

Grievance Officer

Affinity Grid Private Limited

Email: support@wingmawo.com

4. Submitting a Grievance

Users may submit grievances by email. Please include:

  • Your name and contact details
  • A description of the issue
  • Supporting information if available

5. Acknowledgment

Grievances will typically be acknowledged within 5 business days.

6. Resolution Process

Wingmawo will:

  • Review the complaint
  • Investigate relevant details
  • Respond within 30 days of acknowledgement

If additional time is required, users will be informed.

7. Escalation

If users are not satisfied with the resolution, they may escalate complaints to the appropriate regulatory authority under applicable law.

8. Confidentiality

All grievances are handled confidentially and reviewed only by authorized personnel.

9. Record Keeping

Wingmawo maintains records of grievances and actions taken in accordance with applicable legal requirements.